Simple Returns

��
��

This policy will apply to purchases made on or after July 23, 2018.

We want you to love what you buy from us but we get it, you might change your mind. Simple Returns is part of our commitment to giving you the very best shopping experience. Here's how it works.


General Returns

Returns with a Receipt

So simple: New items, in original packaging, can be exchanged or returned up to one year after purchase. We will refund the purchase price to the original form of payment or issue a Merchandise Credit.
See Exceptions


Returns with a Gift Receipt or Registry Returns

New items, in original packaging, can be returned using a gift receipt or verified as a Gift Registry purchase, will be exchanged or refunded in the form of a Merchandise Credit for the amount paid, up to one year from the date of purchase.
See Exceptions


Returns without a Receipt

Misplaced your receipt or packing slip? We can help! If your new item, in original packaging, was purchased within the past year, we���ll try to find a record of it using any of the following:

  • Credit/Debit Card
  • Merchandise Credit Number
  • Gift Card Number
  • Order Number
  • Registry Number
  • Checking Account Number

Our goal is always to be fair and reasonable, so we'll do all we can to find a record of your purchase. If we can't find it, we'll issue a Merchandise Credit for the item's current selling price less 20% to account for the possible use of a coupon.
See Exceptions

Note: Whenever we issue a Merchandise Credit, we'll ask you to provide a government-issued ID. Additional research may be required for items that can be returned without a receipt.

Return Exceptions

Electrics and Electronic Items

  • Electric and electronic items can be exchanged or returned within one year of purchase and must be accompanied by a receipt. Examples include, but are not limited to, baby monitoring devices, seasonal electrics, lamps, personal care appliances, and smart home products.

Baby, Toddler and Maternity Merchandise

  • All baby, toddler and maternity merchandise must be new and in original packaging.
  • All baby, toddler and maternity clothing, A Pea in the Pod��, and Motherhood Maternity�� items must be new and unused. These items may only be returned within 90 days of purchase with all tags attached.
  • Formula cannot be exchanged or returned.

Air Mattresses

  • Opened air mattresses may only be exchanged for a similar item.

Customized Items

  • Monogrammed, personalized, custom-made, or special order items cannot be exchanged or returned.

Other

  • Shipping, delivery and assembly charges are non-refundable.
  • All gift cards are non-refundable.
  • Mattresses
  • Truck Delivery

Free Return Shipping

Is your item still in the original package? Return postage labels are included with purchases in the event you need to return an item. If you cannot locate the return postage label that was included with your order or it was not included, please click the link below.

For returns from Military Post Office, APO, FPO and US Territories, please contact us at 1-877-3-BUY-BABY (1-877-328-9222) or customer.service@buybuybaby.com for further instructions. This service is for Standard Parcel shipping not Truck Delivery Returns. If the item is oversized or was delivered by a scheduled carrier please call 844-4BBBHOME (844-422-2466) for assistance.

CLICK HERE TO PRINT YOUR FREE RETURN SHIPPING LABEL.


Truck Delivery Returns

What is Considered Truck Delivery?

Oversized & Large Items

+

Shipments NOT Delivered by UPS or FedEx

+

Scheduled Deliveries

=

Truck Deliveries

Questions on accepting your Truck Delivery? View our shipping policy.

Returning Your Items

Item(s) may be returned within 30 days of receipt* for any reason as long as the item is in the same condition/packaging in which you received it.

  • To schedule a return within 30 days under these conditions, call our Delivery Customer Service team at 844-4BBBHOME (844-422-2466) between the hours of 8:00 a.m. to 8:00 p.m. Monday ��� Friday and 9:00 a.m to 8:00 p.m. Saturday (Eastern Time). We will make arrangements to have our carrier contact you to schedule a pick-up of your return.
  • Customer is responsible for all shipping, storage and vendor charges (such as cancellation or restocking fees).

Returns will not be accepted after 30 days, please contact the manufacturer for assistance.
If you have questions about accepting your truck delivery, see our shipping policy.

** Monogrammed, personalized, custom-made or special order items cannot be exchanged or returned with the exception of a manufacturer defect.


Truck Delivery Cancellation Fees

Cancellation & Return Schedule

Orders Cancelled within 24 hours of purchase will not incur a cancellation fee.

Orders Cancelled AFTER 24 hours of purchase will incur a 20% restocking fee*

*20% of purchase price. Restocking fee covers shipping, storage, and associated fees incurred.


International Shipping Returns

Did you ship your package to an international destination?