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Just received this set for the second time because the first had all sorts of issues. This second delivery is no better. There’s pen marks from the manufacturer, the emblem had fallen off, the back of the dresser was cracked, and there’s cracks in parts of the crib. The first delivery had similar issues and the drawers didn’t work. We had purchased the Soho Manchester set for my oldest and had no problems whatsoever. It’s a beautiful sturdy set, but this one feels extremely cheap in comparison yet it costs just the same. Very unhappy with this set.
Originally posted on buybuyBABY.com
got this dresser on sale for baby boy and it looks so high quality and shipped assembled! My husband hates putting furniture together so that was amazing.
We love the look of this dresser. The first one came damaged, but BBB was great to work with to not only send a new one, but have the damaged one picked up. So excited to have this and the matching crib in the baby’s room!
Originally posted on buybuyBABY.com
Hi thank you for your feedback. We're glad to hear you are satisfied with your new Cascade Dresser.
Love this dresser sooo much!! The non slam drawers and how sturdy this is on thick carpet is amazing!! Its the perfect height for me and my husband and works well in the space (under the window). Also you do not have to assemble this AT ALL!! It comes assembled, which saved hours!
Originally posted on buybuyBABY.com
Hi thanks so much for your feedback. We're glad you love your new dresser!
The worst ever. With complete trust on buy buy baby I purchased this item little earlier and planned to open when my little one arrives. So the 90 days policy got crossed. It worked fine for 1-2 days after that all drawers gone wrong. I tried calling buy buy baby and they forwarded to the soho baby. They provided n instructions nothing worked. With newborn at home as a new mom I don’t have any time to set all these so I asked to send someone they told it’s not possible. I live on 3 rd floor of my townhouse style building and it’s crazy for us to return or throw this out. I finally hired handyman and got it repaired which costed me extra $150. I already paid for delivery charges and other handy man to move this furniture to 3 rd floor as delivery people won’t bring this to the designated area they just leave at garage which is not fair. Along with the cost paid to the item it costed me 300 for all these misc things. Even today it only works with adjustment. Complete mess for a new mom. I was totally disappointed. -100 rating for this product.
Originally posted on buybuyBABY.com
Hi we're sorry to hear about this. We definitely want to help you with this. Please call us at (844) 247-5908 so we can help put a solution in place.
This is a great dresser for our baby. Large to fit all of his things. Very worth it!!!!!
Thanks for your feedback. We're glad to hear you are pleased with everything!
We purchased the matching crib as well and the two look perfect in the nursey. The dresser is amazing crafted. The icing on the cake was that it came already assembled which was extremely helpful! I know this dresser is going to be part of our sons lift for a long time! I can't say enough about how well this dresser is built.
Originally posted on buybuyBABY.com
First time parents, and this dresser is absolutely perfect~! can 100% put together upon delivery, and the condition was flawless.
Originally posted on buybuyBABY.com
Brittany thanks so much for your feedback, we're glad to hear you're loving your new nursery!
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{{/clientName}}Please be aware we've temporarily extended our delivery time frames due to Covid 19 precautions at our facilities. The extended time frames will be reflected in the estimated delivery date shown at checkout.
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