Ratings Snapshot
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Ratings Snapshot
I was watching my 7 week old grandchild overnight and the parents sent the owlet dream sock to be put on while the baby slept at night. At 9:45PM when it was time to put the baby down for the night, the sock was not working, not connecting and showing up on my app. After many tries and a call to the parents, I decided to use the "Chat" option in the support department. Ms. Dora (Owlet Customer Service) was very patient and understanding and had me up and running within 10 minutes. I appreciated that quick response and quick fix and knowledge of the sock.
The Owlet Dream Sock is awful. It has alarms for when your kid is AWAKE. The last thing any parent of a newborn needs when their baby is up at 2 am is an alarm on the Owlet Base and every iPhone in the house letting everyone know what they already know: that the crying child is awake. There is NO option whatsoever (in the Owlet app or otherwise) to choose which alerts you receive or to adjust the sensitivity of the notifications. My wife and I will be returning this product.
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Our first camera had prior signal connection and was replaced under warranty. We just started to have the same issue so I attempted to reconnect the camera using both apps, care and dream, neither would connect. Contacted customer service and was told they didn’t make replacement parts for the camera anymore and the warranty was based off the original purchase date, not the replacement date. Silly us for buying it well before our daughter was born, so the warranty was only valid for 5 months after we started using it. I have escalated the issue with Owlet as we now have no camera. Looking for recommendations for a new one if anyone has the ability to chime in.
I bought this after my daughter got sick first time in her life when she was 9 months old. I couldn’t sleep because I was too worried about her breathing. The product gave me the heart rate and oxygen levels which is really good. But sometimes during the night the sock slipped off and the app will alarm, when I try to not wake her up and has to completely reset it. It took too long to just turn it off and turn the sock light off. I wish they can just one button on and off. Also the app history, I would like to see some trending or graphic about my baby’s heart rate and oxygen. More visual graphic~~ but overall it is a good to know my baby’s oxygen levels .
Originally posted on owletcare.com
Many of the products Owlet offers are absolutely ones you should not go without. They offer fantastic peace of mind for first (or in our case, fourth) time parents. The Dream Sock is certainly no exception. In our night to night use it gives us peace of mind that our son is doing well, and sleeping well. It is a very big relief for my wife's anxiety in relation to our sons wellbeing. Not only that, but the app is great for tracking and recording how long he sleeps and the quality of his sleep. So this not only allows us to see how he is doing at any one time...the recorded data allows us to spot trends in how and when he is sleeping. We have had some issues with the app being a little finnicky at times, Owlet has been able to resolve my issues though. Even when the app went a little wonky, the base station was still rock solid and kept alerting us as needed. So be confident even if the app gets a little weird, or your internet goes down...you can trust that the Dream Sock still has your back.
Originally posted on owletcare.com
I am a second time mom with my oldest being a 12 year old. The Owlet was not something they had when I had my first born. But this time around, I heard so many people swear by it so I just knew I had to get it for my second child. And I have no regrets!! It gives us so much peace of mind.
Originally posted on owletcare.com
My baby was born premature which is why I bought this product in the first place because I wanted extra monitoring when we got home but it became so much more. Recently my 9 month old got sick and on that night for the first time ever the owlet alerted us to assist our baby. And when I got to the crib he has stopped breathing and without this sock I wouldn’t have known and I was able to get him to the hospital and walk away 5 days later with my son.
Originally posted on owletcare.com
We bought the owlet dream sock after our son experienced some seizures. He has down syndrome and his oxygen dips when he is sleeping. The Owlet helps us monitor closely when he isn't feeling well. One time his oxygen was dipping and we took him to the ER. He was on day 1 of RSV and going in early helped him recover and it not turn into pneumonia. This review reflects my experience with and opinion of this product as an actual customer. Note: I received a small incentive for posting my opinion."
Originally posted on owletcare.com
I bought this after my twin's came come form the NICU it made me feel a lot better when I wasn't next to them it gave me a piece of mind
Originally posted on owletcare.com
So far, I love the peace of mind from this product. My baby is 6 months old and has been a belly sleeper since she was just 5 weeks, and each time my boyfriend or I would flip her over she would wake up and it would ruin her rest. It felt like a vicious, endless cycle. The sock provided the reassurance I needed to let my baby sleep however she felt comfortable, and now at 6 months old my baby is sleeping through the night! The two things that could use improvement are how easily the sock falls off (I usually just slip a normal sock over the owlet sock) and the level of Wi-Fi connectivity could be stronger. I am overall so happy with my decision to purchase. This review reflects my experience with and opinion of this product as an actual customer. Note: I received a small incentive for posting my opinion.
Originally posted on owletcare.com
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