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First of all I did not realize that I would need to do my own tie backs for this product. I thought the blanket would arrive completed. So when I did receive the two piece I was kind of surprised. I had to call customer service to see what I need to do and they informed me instructions should have arrive with my purchase--which they did not. I was sent an e-mail with a link on getting directions. So when I went to do the tie-backs, the instructions said to cut four inch corners on all sides leaving an inch away for the pictures. Well whoever cut the blanket with pictures only left three inches between the top of the blanket and the photos so there was no room to cut the 4 inch corners, nor was there any room to have a reasonable looking tie back at the top. I did call your customer service again and they asked me to return the item, but I needed it as a gift for the weekend and did not have the luxury to return. Fortunately, I had a sewing machine and was able to sew both pieces together. In the future I would not ever buy this tie back again, but I will purchase your other blankets.
First of all I did not realize that I would need to do my own tie backs for this product. I thought the blanket would arrive completed. So when I did receive the two piece I was kind of surprised. I had to call customer service to see what I need to do and they informed me instructions should have arrive with my purchase--which they did not. I was sent an e-mail with a link on getting directions. So when I went to do the tie-backs, the instructions said to cut four inch corners on all sides leaving an inch away for the pictures. Well whoever cut the blanket with pictures only left three inches between the top of the blanket and the photos so there was no room to cut the 4 inch corners, nor was there any room to have a reasonable looking tie back at the top. I did call your customer service again and they asked me to return the item, but I needed it as a gift for the weekend and did not have the luxury to return. Fortunately, I had a sewing machine and was able to sew both pieces together. In the future I would not ever buy this tie back again, but I will purchase your other blankets.
First of all I did not realize that I would need to do my own tie backs for this product. I thought the blanket would arrive completed. So when I did receive the two piece I was kind of surprised. I had to call customer service to see what I need to do and they informed me instructions should have arrive with my purchase--which they did not. I was sent an e-mail with a link on getting directions. So when I went to do the tie-backs, the instructions said to cut four inch corners on all sides leaving an inch away for the pictures. Well whoever cut the blanket with pictures only left three inches between the top of the blanket and the photos so there was no room to cut the 4 inch corners, nor was there any room to have a reasonable looking tie back at the top. I did call your customer service again and they asked me to return the item, but I needed it as a gift for the weekend and did not have the luxury to return. Fortunately, I had a sewing machine and was able to sew both pieces together. In the future I would not ever buy this tie back again, but I will purchase your other blankets.
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{{/clientName}}Please be aware we've temporarily extended our delivery time frames due to Covid 19 precautions at our facilities. The extended time frames will be reflected in the estimated delivery date shown at checkout.
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