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The camera only connects 50% of the time and you have to either unplug it or re pair the device and sometimes it’ll work again. The app says connections on our end are good and it tells you it’s the servers from hubbles end. Horrible app support they just ghost you… Pretty unreliable product. When is working it’s nice to have HR and respiratory rate but they arnt very accurate. The app that doesn’t connect like previously before gives you very little freedom unless you subscribe for a fee where other devices other a ton more for free. They list “ ultimate nursery system” “worlds #1 smart baby solution” which is not true… it might be is they had pretty servers and tech support.
Originally posted on bedbathandbeyond.ca
Hello ATMM,
The camera's performance with the app also depends on other variants such as network upload speed and WiFi signal strength detected by the camera. Our servers are working normally. Please feel free to check such status here: https://status.hubbleconnected.com/. Our support team is available via email and live chat. Our live chat is open Monday to Friday, from 8am to 8pm EST. You can find us here: https://support.hubbleconnected.com/.
We'll be happy to look further into the issues you're experiencing with the app. If need be, we can get your device's logs to analyze the issue further.
As for your concern regarding the membership plans. We have a basic HubbleClub membership which is free of charge and includes basic features such as 24/7 Live Video & Audio Monitoring, Snapshot during Live streaming, Notifications, Smart scheduling of alerts, and much more. And then we also have the HubbleClub Premium membership which, in its turn, is completely optional.
Please contact us via email or live chat. When you reach out, please refer to this case number I created for you: BVRM174, and put it in the subject. We will get back to you asap.
Kind regards,
Crystal and the Hubble Connected Team.
I love the dream sensor mat. This allows me to see if my baby is still breathing and what his respiration is as well. That being said, the app is awful. The connection is lost multiple times a day. I’m constantly getting up to unplug the camera and plug it back in. Then the app still won’t connect. It’s a pain in the butt because the whole point of it is to help me sleep, but now I’m sitting here wondering if my child is okay because the app won’t connect. This is a daily occurrence, so I can’t recommend this product.c if the connection didn’t suck, it would be great. This is from a very tired mama who is sick of getting up to check in her child because she can’t see him through the monitor half the time.
Hello Cammie,
The app's performance also depends on other variants such as network upload speed and WiFi signal strength detected by the camera. We recommend at least 90% and if the signal is below, try moving the camera to a position that receives a better signal or the router closer.
If the issue remains and you need further assistance, get in touch with our support team via email or live chat and we will walk you through the troubleshooting steps. We will be happy to reverse this into a 5-star experience. When you reach out, please refer to this case number I created for you: BVRM152, you can put it in the subject. Our contact details can be found in the quick start guide or you can go to: https://support.hubbleconnected.com/. We'll get back to you asap.
Thanks,
Crystal & the Hubble Connected Team
[This review was collected as part of a promotion.] I have used this sensor and camera for about a month now and really do love it. For the most part I only have to charge the mat once a week. Camera picture is clear and has good night vision. I thought the mat would not be effective because my daughter moved but the mat still seems to capture her heartbeat. It has music and talk back if needed as well. I have only had connectivity issues twice. My husband has always been able to fox it and get it working again.
Originally posted on binatonena.com
Reviewer received an incentive in exchange for their honest opinion.
[This review was collected as part of a promotion.] This Hubble Dream+ mat has done such an amazing job of making me less worried about my youngest son. Everything was easy to set up and has been very easy to use. I don't know how I was able to relax with my previous kids. This is a game changer.
Originally posted on binatonena.com
Reviewer received an incentive in exchange for their honest opinion.
[This review was collected as part of a promotion.] This Hubble Dream+ Smart Wireless Sensor Mat with HD 1080p Wi-Fi Video Baby Monitor bundle has all the bells and whistles and more! The Dream+ mat is soft and comfortable for my little one to lay on. It seems to be fairly accurate in sensing her breathing and heart rate. The HD WiFi camera provides clear picture quality, including night vision. I especially like the magnetic mount. Together, these products gives me and my partner peace of mind that our daughter is safe and comfortable. I would recommend!
Originally posted on binatonena.com
Reviewer received an incentive in exchange for their honest opinion.
[This review was collected as part of a promotion.] This Hubble dream + is the best! It is perfect for a crazy parent like myself who likes to be monitoring my baby at all times. As a computer person, love the data aspect. It is cool to see sleep trends in the app. It is super easy to setup and looks nice. The camera works well and the picture is very good quality. Multiple people can use the app on the phone and be notified when it senses alerts. The speech and music features are so cool because you can play lullabies and they even have a few short stories. The light isn’t too bright. The only complaints I have is that it is super sensitive. I don’t mind but some people might that it goes off falsely a lot. Additionally, a top is that if you mount it the magnet isn't strong enough to keep it upright and it will slip down. What worked for us was threading the cord along the back and taping it to keep it more upright.
Originally posted on binatonena.com
Reviewer received an incentive in exchange for their honest opinion.
[This review was collected as part of a promotion.] This product is definitely a recommend from me. I enjoyed using the myriad of features that are integrated within the baby monitor. The 1080p HD video delivers crisp and clear video output 24/7 and wherever I go, so that I can know what my baby is doing any any given moment. The magnetic mount makes it flexible for installation around the room. The camera captures just about any angle at my baby's room using pan, tilt, zoom technology. The camera monitor is agile and very flexible to use. The voice assistance makes it easy for me to control the monitor through my smartphone. The setup to my phone was painless and intuitive. I would recommend this to others based on quality and performance.
Originally posted on binatonena.com
Reviewer received an incentive in exchange for their honest opinion.
[This review was collected as part of a promotion.] So I just had my 4th baby and it gets pretty loud to I knew I needed one with a camera. I found the Hubble Dream+ baby monitor with alarm. The is a pad you lay the baby on and if they roll if of it you hear the alarm. The is a great carers can take pictures that are clear and you can Bluetooth it to your phone. It's the best camera monitor I have ever used.
Originally posted on binatonena.com
Reviewer received an incentive in exchange for their honest opinion.
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