evolur™ Aurora 4-in-1 Convertible Crib in Ivory Lace

If I could select a "0" star option for the rating I certainly would. Please take this review for what it's worth, I am not rating the product itself. The crib is beautiful and you should certainly order for your new baby. However, I would 100% order from Amazon (with no delivery charge and cheaper price tag). The delivery service, which you pay $59 for each piece of furniture has been HORRIBLE! They are supposed to call you first to schedule a day of delivery. I received this call for scheduling at 9:48 p,m., a bit late for a business call in my opinion. However, after scheduling the date of delivery they tell you that the night before your scheduled delivery, they will call you with a 4 hour window for time of delivery. They never called me with a time the night before my delivery. So, I had to call their office and try to get a time of delivery. They quoted me a 4 hour window of 3-7. 6:50 rolls around and I still don't have my delivery or a phone call from the delivery service. So, I had to take it upon myself yet again to call them requesting an update. At this point, they tell me the truck has been delayed and won't be arriving until 9:30. That's 9:30 PM! with a delivery that needs to be carried into my home with a newborn and a toddler sleeping. I THINK NOT! So I cancelled the delivery that day and was told I could reschedule for another day at which point they would guarantee my order be delivered before 7 PM.**At this point I also informed Buy Buy Baby about the terrible home delivery service thus far. They called the delivery service and also confirmed that my delivery would come at a time before 7 when rescheduled.**The delivery service was to call me the following day to reschedule. As per their usual, they did NOT call me as promised and I had to reach out to them. They gave me a Saturday delivery date, and told me that they would call the night prior with time window. Friday night...received no call with time window. I had to call them Saturday morning (day of delivery) requesting a time window. They told me the time window was 4-8. At which point I told them that was unacceptable as I was promised delivery before 7 and this is why I had cancelled a previously scheduled delivery. Their response was pretty much, "too bad". At this point, I called customer service with BuyBuy Baby to cancel the whole order. After waiting on hold for over an hour, I was told that the woman could not help me in any way. So here I am waiting for furniture..still.