Frequently Asked Questions
- We are unable to cancel or modify an order after the 30-minute remorse period. You may refuse delivery with the carrier or start Return Online or In-store. Click here to start the process.
We can make most modifications within 30-minutes of when an order is placed. Please call us at 1-877-3-BUY-BABY® (1-877-328-9222) or live chat with us to request your changes.
We’ll email updates as we process your order, including carrier tracking details for shipped orders. You can track your order from your shipping confirmation email, your My Account, or simply click here.
- Online Order: Click here to start a return or replacement by mail.
Returning an Online Order to a Store? For online purchases that are being returned in store, simply provide your original receipt or packing slip.
Buy Online, Pickup In Store Orders: Items picked in store or via curbside can be returned to one of our stores.
You have up to 90 days after purchase to exchange or return, unless noted in our exceptions. Just provide your receipt, and we will refund the purchase price to the original form of payment. Purchases made with a gift card will be refunded as Merchandise Credit. You can find our full policy here.