Shipping & Delivery
We’ll email updates as we process your order, including carrier tracking details for shipped orders and order status. You can track your order from your shipping confirmation email, by visiting our website or logging into your buybuy BABY account.
Tracking information can take up to 24 hours to appear after your item ships. Note: If an order includes multiple items, each may have separate delivery dates and tracking information.
Please see the tracking instructions below for using our app and website.
buybuy BABY App1. Sign into your account.
2. Select My Orders.
3. Scroll to the order you want to track.
4. Click on the Tracking Number.
1. Sign into your account.
- Don't have an account? Click
While we want everything to reach you on time and in perfect condition, sometimes we miss the mark.
Missing orders If your tracking information states that your package was delivered but you have not received it - Please check the perimeter of your home as the package may have been left out of view from the street.
- Please check with your neighbors as someone may have retrieved the package.
- If you still are unable to locate your package, please contact us.
Item/ Gift Wrap Missing - For assistance with an item that is missing or doesn't have gift wrap, give us a call at 1-877-328-9222 or chat with us.
Canceled Order - Canceling an order is one of the last things we want to do, but some situations come up where cancellation is the best option to save you time and m
You will receive an email once your Truck Delivery order has shipped. Within the email, there will be an option for you to opt into text alerts about your shipment. Additionally, the carrier will contact you to schedule your delivery appointment once it has arrived at the local delivery hub.
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Updated: 12/19/2022, 6:45:15 PM
Yes, we ship to PO Boxes and US military addresses. If you're shipping to a PO Box, we may contact you for more information. Any orders shipping to US military addresses should go through our domestic checkout, as if were you shipping to an address within the United States.
Please note: Oversized items and items that ship directly from the vendor may not be deliverable to these addresses. Item(s) must be less than 70 lbs in weight and less than 108" in total length and girth.
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Updated: 4/7/2021, 9:16:56 PM
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