Shipping & Delivery
We’ll email updates as we process your order, including carrier tracking details for shipped orders. You can track your order from your shipping confirmation email, your My Account, or by visiting our website.
Tracking information can take up to 24 hours to appear after your item ships.
buybuy BABY App
1. Sign into your account and locate My Orders.
2. Locate and select the order with the item you want to track .
3. Click on the Tracking Number.
1. Sign into your account and locate your Order History.
2. Select "Click Here" next to Track on the order you want to locate.
If you don't have an account or are tracking a guest order, simply click here. Please make sure to have the email and order number, ready to track! For information on how to create an account, please click here.
While we want everything to reach you on time and in perfect condition, that is not always the case. Please take a look at some common shipping issues below for instructions on what to do if you happen to run into one of them.
A delivery that is in a Label Created Status
- If you've just received your shipment confirmation, some carriers can take 24-48 hours to update the tracking information.
Tracking hasn't updated in 48 hours
- USPS, Fedex Ground Delivery, and UPS Ground Delivery tracking will not update on weekends. Please wait until the next business day for the tracking to update.
- Fedex Home Delivery and UPS Home Delivery will not update tracking on Sunday or Monday.
- For delays due to severe weather, carrier outages, or unforeseen natural causes, please check the delivery carrier’s web site for updates.
- If your tracking information states that your package was delivered but you have not received it, please check the perimeter of your home as the package may have been left out of view from the street.
- Please check with your neighbors as someone may have retrieved the package for safe keeping.
- If you still are unable to locate your package, please contact us.
Expected delivery date change
- If your delivery date changes, please allow the carrier the opportunity to deliver on the new scheduled day.
- Most carriers will hold your package at a local facility where it can be picked up before the next delivery attempt. Please contact the carrier to inquire about picking up your package if needed.
Delivery status pending
- If your tracking information shows “Pending” and there is no delivery date after 48 hours, please contact us for assistance.
Order delivered to the wrong address
- If your order shows delivered and you have not received it, please confirm the address on the order. If the order shows the correct address but has been delivered to a different address, please contact us for assistance.
You will receive an email once your Truck Delivery order has shipped. Within the email, there will be an option for you to opt into text alerts about your shipment. Additionally, the carrier will contact you to schedule your delivery appointment once it has arrived at the local delivery hub.
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Yes, buybuy BABY does charge shipping based on the total cost of your order. In some cases, an additional fee will be charged for the shipment of oversized or overweight items. To see the current shipping services and fees, please click here.
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What is Same Day Delivery?
Same Day Delivery is a service that we offer to get your favorite products delivered to your door as fast as possible. As you begin to shop same day delivery items, delivery cut-off times will be listed based on your zip code.
Same Day Delivery orders can only be placed online at Bed Bath & Beyond.
A personal shopper will pick up your items in-store and bring them right to your door
Click here to begin shopping Same Day Delivery items.
How do I place an order for Same Day Delivery?
If the products are eligible for Same Day Delivery, you'll be able to select the Same Day Delivery option and add items to your cart.
You will receive an order confirmation email from us showing your Same Day Delivery order has been placed.
You will also receive communications from us once the item(s) have been picked up by your shopper and the order is on its way.
Can I make changes to my Same Day Delivery Order?
Once the order is placed, we are unable to make any changes or guarantee cancellation of merchandise selected.
What addresses are unavailable for Same Day Delivery?
We're sorry, but we're unable to provide Same-Day Delivery to:
You will be able to confirm availability based on your delivery zip code while shopping for Same Day Delivery items.
When will my Same Day Delivery order be delivered?
As you begin to shop Same Day Delivery items, delivery cut-off times will be listed for your specific zip code.
Orders placed after the specific cut-off times will be delivered the next day.
To check the status of your order, click here.
What are the shipping fees for Same Day Delivery?
For all orders, a same day delivery shipping fee of $9.99 will be charged
Shipping fees are not refundable for preference returns, refusing delivery upon arrival or if you're unable to accept the order at time of delivery
How will my order be delivered?
Our delivery partner will text you when the order has been picked up and it's on its way.
Your order will be dropped off at the door unless delivery instructions were provided in checkout.
If our delivery partner attempts delivery but you are not available and they cannot find a safe place to leave your order, they may try to contact you at the phone number provided during checkout.
If the driver is unable to complete delivery for any reason, the product will be returned to the store and your refund will be submitted for processing.
What should I do if I do not receive my Same Day Delivery order?
Check the status of your order here. If product is showing delivered, check around your home to make sure the driver didn't leave the product in a concealed location. If you are still unable to find your product, click here.
If we were unable to deliver your product, the status will show returned. The product will be returned back to your local store and your refund will be submitted for processing.
Please Note: Processing time may vary, but typically will be processed in 2 business days.
For more information on Same Day Delivery, please click here.
Yes, we ship to PO Boxes and US military addresses. If you're shipping to a PO Box, we may contact you for more information. Any orders shipping to US military addresses should go through our domestic checkout, as if were you shipping to an address within the United States.
Please note: Oversized items and items that ship directly from the vendor may not be deliverable to these addresses. Item(s) must be less than 70 lbs in weight and less than 108" in total length and girth.
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