Common Shipping Inquiries
While we want everything to reach you on time and in perfect condition, sometimes we miss the mark.
| Missing orders | If your tracking information states that your package was delivered but you have not received it- Please check the perimeter of your home as the package may have been left out of view from the street.
- Please check with your neighbors as someone may have retrieved the package.
- If you still are unable to locate your package, please contact us.
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| Item/ Gift Wrap Missing | - For assistance with an item that is missing or doesn't have gift wrap, give us a call at 1-877-328-9222 or chat with us.
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| Canceled Order | - Canceling an order is one of the last things we want to do, but some situations come up where cancellation is the best option to save you time and money.
- You will not be charged for the canceled items. However, you may still see an authorization on your account. Funds will become available once your bank releases the hold.
- Pending authorization charges are usually removed from your account within 3-5 business days (PayPal within 30 days).
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| Label Created Status | - You don't have to worry, we are finalizing your order for shipping. Your tracking will update once the carrier picks up and scans your item for delivery.
- If you do not see tracking after 48 hours, please contact us.
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| Delivery status pending | - If your tracking information shows “Pending” and there is no delivery date after 48 hours, please contact us for assistance.
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| Tracking hasn't been updated in 48 hours | - USPS, FedEx Ground Delivery, and UPS Ground Delivery tracking will not update on weekends. Please wait until the next business day for the tracking to update.
- FedEx Home Delivery and UPS Home Delivery will not update tracking on Sunday or Monday.
- For delays due to severe weather, carrier outages, or unforeseen natural causes, please check the delivery carrier’s web site for updates.
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| Tracking Number is invalid | - Sign into your account.
- Click Order History under Account Settings.
- Select 'Click Here' next to Track on the order you want to locate.
- Scroll down on the Delivery Date column until the Tracking Number appears.
- Click on the Tracking Number to view additional tracking info on the carrier website.
- If you need additional assistance, please contact us.
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| Unable to Deliver | - Sometimes carriers are unable to deliver your package. The carrier will let you know they are holding it at a local facility by leaving a note or calling you directly.
- Please contact the carrier to inquire about picking up your package if needed.
- If your item is being returned to our Warehouse/Vendor due to being damaged in transit, we will automatically create a replacement order for you. You will receive an email confirmation of the order and tracking information once your replacement has shipped.
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| Expected delivery date change | - If your delivery date changes, please allow the carrier the opportunity to deliver on the new scheduled day.
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Updated: 1/20/2022, 10:53:48 PM
