BBBYHelp Center

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When will I be charged for my order?


Is your order still being processed?

As your item(s) are shipped, charges will post to your credit or debit card account.

For more information regarding your order status, please click here.


Is your Curbside/Store order ready for pickup?

Your credit or debit card account will be charged once you pickup your order.

Please note: These orders will be automatically canceled if you do not pickup your order within 3 days.


Was one or more of your items canceled in the order?

We do not charge you for the canceled items, but your card may reflect a temporary authorization hold. Funds will become available once your bank releases the hold.


Why are there pending charges on my account, if my order was not successful?

Each time you click on the "Place My Order" button, a pending charge is posted to your account, even if the order was not successful. If the order was not successfully processed, this could be due to an error with the billing address not matching the address on the credit/debit card being used. We recommend confirming the billing address with your financial institution is up to date.


What to expect:

Pending authorization charges are usually removed from your account within 3-5 business days (PayPal within 30 days).

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Call us at 1-800-GO-BEYOND® (1-800-462-3966)
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